OLIVAL INVEST LTD whose head office is at 71-75 Shelton Street – WC2H LONDON Great London UK
Registration number : 11415186
1 – Right of Withdrawal
You have the right to withdraw from this contract without giving reasons within 14 days.
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.
No withdrawal can be taken into account without returning the product in its original condition and with its labels within a maximum period of 14 days after receipt.
After this period, no refunds or exchanges will be granted.
We advise you a sending with a colissimo followed and accompanied by an explanatory mail containing name, first name, address, Cdiscount order number, object of the return, and a check in the case of a paying exchange.
If one of these elements is missing, the processing time of the file will be longer due to the research to be carried out. Consequently, the delay of treatment could not be reproached to us and no damage could be requested.
In the case of a retraction, the return will be charged to the customer.
To exercise the right of withdrawal, you must notify us at the address mentioned above, your decision to withdraw from this contract by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail).
You may, but are not obliged to, use the model withdrawal form.
In order to comply with the withdrawal period, it is sufficient for you to send your notice of withdrawal before the expiry of the withdrawal period.
2 – Shrinkage effects
If you withdraw from this Agreement, we will refund all payments received from you, including delivery charges (except for any additional charges arising from you choosing, where applicable, a method of delivery other than the cheaper standard method of delivery offered by us) without undue delay and in any event no later than 14 days from the day we are notified of your decision to withdraw from this Agreement. We will make the refund using the same means of payment that you used for the original transaction, unless you expressly agree to a different means; in any event, this refund will not incur any cost to you.
You must return the goods to us without undue delay and, in any event, no later than 14 days after you have notified us of your decision to withdraw from this Agreement. This time limit is deemed to have been observed if you return the goods before the expiry of the 14-day period.
You shall bear the direct costs of returning the goods.
Your responsibility is only engaged with regard to the depreciation of the good resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the good.
3 – Exchanges
Exchanges must be requested within a maximum of 15 days after receipt of the product.
It must be in its original condition with all its labels.
The sending is obligatory with a colissimo followed and must be accompanied by an explanatory mail containing name, first name, address, Cdiscount order number, object of the return, and a check in the case of a paying exchange.
For the underwear, no resumption could be carried out.
If one of these elements is missing, the processing time of the file will be longer due to the research to be carried out. Consequently, we cannot be blamed for the processing time and no damage can be requested.
The shipping costs for return exchanges are at the customer's expense in all cases.
We advise you to insert in your return package a check for the shipping costs of the new shipment ( calculation according to weight ) :
- 6€ for tee-shirts, tank tops, accessories, underwear, etc.).
- 8€ for sweaters, shirts, jeans, jackets, vests, pants, shoes, bags, jackets, etc.
The exchange will be at the expense of the seller, only if it is found that the seller has made a delivery error (size, model, color) or that the product is defective. The customer's shipping costs will then be refunded after receipt and verification of the product in our premises.
4 – No reception of the parcel
If you do not receive your package for the following reason: unclaimed, unknown at the address, false telephone number, lack of information (building, apartment, floor, etc.) or other error on your part, the reshipment will be charged because you are obliged to provide us with the correct information when ordering (address, telephone, name and surname legible on the mailbox, etc.).
The withdrawal period will start at the time of the first presentation of the package by the carrier.
In other cases of non-receipt :
- Loss or theft by the carrier: we will make refunds or replacements of the product from the moment we receive written confirmation of the loss or theft of the package by the carrier.
- Delivery to another person: We cannot be held responsible for a delivery error in the event that your mailbox is not registered or your address is not complete.
All special delivery instructions must be indicated before sending (concierge, digicode, delivery to a third party, etc.).
If all of these conditions are not met, no refund will be granted and you will be charged a reshipment fee.
5 – Delivery
We commit ourselves that your package will be shipped within 3 days maximum from the validation of the order. From the time of shipment, the package will be delivered to you within 2 to 3 working days depending on the chosen carrier.
In case we send your product late, we will be held responsible and we will reimburse by right the delivery costs.
6 – Legal guarantees of conformity and hidden defects
We are held liable for defects of conformity of the goods to the contract under the conditions of Article L.211-4 and following of the Consumer Code and for hidden defects of the thing sold under the conditions provided for in Articles 1641 and following of the Civil Code.
When you act in legal guarantee of conformity, you benefit from a period of 2 years as from the delivery of the good to act. You can choose between repairing or replacing the good, subject to the cost conditions provided for in Article L.211-9 of the Consumer Code. You are exempted from having to provide proof of the existence of the lack of conformity of the goods during the 6 months following the delivery of the goods. This period is extended to 24 months from March 18, 2016, except for second-hand goods.
We remind you that the legal guarantee of conformity applies independently of any commercial guarantee that may have been granted. You can decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and that in this case, you can choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.
7 – Identity of the consumer mediator
In case of dispute, you can go to the online dispute resolution platform.